Spruce Health Text Messaging
What is Spruce Health?
The Spruce app is an all-in-one communication platform for healthcare professionals and patients that allows patients to conveniently exchange secure, encrypted, HIPAA compliant messages with your doctor and their team.
And actually, Spruce gives you more than just messaging! You can also send and receive photos, videos, and PDF attachments as well. You may also do video calls on Spruce. Everything you receive from your provider is stored inside the Spruce app, and when you receive a new message, you'll get a notification on your phone from Spruce.
Signing Up with an Invitation from CCWS
To start using Spruce, you may receive an invitation link from our practice. This special link tells Spruce which clinic you'll communicate with once you're in the app. Upon registration, we send parents the invitation link via text message or email.
Here are the steps to accept our invitation and set up your Spruce account:
- You must accept the invitation from your mobile smart phone or desktop computer. Go ahead and find your invitation link on your mobile phone or computer now.
- Open the email or text message that contains the invitation link. The link usually looks like this: spruce.care/_______. Click the link. Please Note - you may have to click the link twice.
- If you're on your mobile phone (if not skip to Step 5), your internet browser will open to a Spruce webpage. Select Get the App & Connect. This will take you to the iOS App Store or Google Play, depending on your phone.
- Select the Spruce app and download. Once the download is complete, open the Spruce app on your phone and select Continue when prompted.
- Select Continue, and enter your personal mobile phone number. You will receive a verification code via text message. (If you do not receive a verification code within five minutes, delete the app and start again from step one.)
- On the next screen, enter the verification code, select Next, enter your profile information, and then email and password to complete your setup. You can begin messaging with your provider once you have completed these steps!
Signing up without a practice's invitation
If you do not have an invitation, you may still download the Spruce app from the app store and create a patient account. When you select "Need an account?" followed by "I'm a Patient", you will see the options for either "Yes, my provider uses Spruce" or "No, I need to find a clinic."
If you select " Yes, my provider uses Spruce", you'll get prompted to enter our personal Spruce link in order to connect with them directly (simply call the clinic or send us a portal message for that link).
Accessing Spruce from the web browser
Once you have created your Spruce account, you can navigate to www.sprucehealth.com on a web browser (Google Chrome is recommended) and select "Login." Then, you can login with your existing account credentials (username/password) and access Spruce from the web.
If you haven't created your account yet, please get in touch with your provider and ask them to invite you to join Spruce.
Messaging your healthcare practice
Any time you log in to Spruce, you will see all of the clinics you are connected to under the Get Care tab. You can initiate a call or message from this tab at any time.
Any existing and past conversations will appear in your Conversation tab.
To send a message, simply select the "+" icon on the bottom right-hand corner, choose who you'd like the message to go to, and compose your message by tapping into the compose bar at the bottom of the screen and select Send.
Sending attachments
You can securely send photos, videos, and PDFs to your healthcare professional and team using Spruce. Select the Camera Icon at the bottom of the screen to send a photo or video. Select the "+" icon at the bottom of the screen and then File to send a PDF. The file you want to send will need to be available on your mobile phone in order to attach it through Spruce.
Click
here
for more details about using Spruce as a patient.
